We have a 7-day return policy, which means you have seven days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be required to provide information/proof of purchase. Please note that “change of mind” returns will not be accepted.
To start a return, you can contact us at service@ohere.sg. Once your return is accepted, you will receive a return tag number and information on the return address.
Return shipping will be at the customers’ own expense. Please arrange for your own logistic returns to O’Here with the return tag number at our return address.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Items sent back to us without first requesting a return will not be accepted. Customer will have to pay for delivery to have the items sent back.
You can always contact us for any return question at service@ohere.sg
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with store credits for a future purchase.
Warranty Returns
O'Here will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to arrange their own return shipping.
Upon return receipt of items for a warranty claim, you can expect O'Here to process your warranty claim within 7 business days.
Once a warranty claim is confirmed, you will receive the choice of:
- (a) a refund in-store credit
- (b) a replacement item sent to you (if stock is available)
